Frequently Asked Questions
For Pet Owners
What do I need to bring with me for the appointment?If your pet is receiving any medications, or is on a prescription diet, please mention this at the time of the consultation. If possible, please bring them along with you when your pet is admitted. Please bring along your pets history and x-rays if they have asked you to do so.
Does my pet need to be starved prior to the appointment?Your pet may need to stay with us for the day, so that investigations and treatment can be carried out, If this is the case we will advise you when your appointment is booked if you need to withhold food from your pet.
What will happen when I arrive at Chiltern Referrals for my appointment?Please inform the receptionist of your arrival, handing over any paperwork that we have asked you to complete and any history or x-rays your vet may have asked you to bring along to the receptionist. You will then be asked to have a seat in reception until you are called for your appointment.
Can I leave any of my pet's belongings?In most circumstances we are happy for you to leave your pets belongings with us, especially if it will make your pet feel more relaxed and comforted in the hospital, however please check with the nurse admitting your pet on the day.
How will I know how my pet is after their procedure and when I can come and collect?The specialist vet or nurse looking after your pet will be in contact as soon as your pet is in recovery following the procedure. They will let you know how the procedure went and a roughly what time you can collect, although you may need to phone back when your pet is recovered fully to get a more accurate collection time.
Is it safe?
Laser therapy is very safe if used correctly by a trained professional. The light therapy is pre-calculated and adjusted to treat the desired area. You cannot overdose with this therapy and doses can be increased if the desired effect is not achieved.
How long will treatment last?
The length of treatment that is required for each patient depends on many things including the size of the patient and the area, depth and density of the tissue being treated.
Consultations last on average 15-30 minutes and a single treatment of an area will vary between 1-4 minutes.
Several treatments can be carried out on the same day if necessary
Acute cases (post operative treatment or acute tissue injuries) will most commonly require a course of six treatments delivered over a three week period.
Chronic cases (arthritis or chronic tissue injuries) may take longer and may require long term treatment.
Laser therapy is cumulative and as such the more treatments that are carried out, the longer the effects will last.
Can I stay with my pet during the treatment?
Yes, most pets are more comfortable with their owners present.
Is K-Laser covered by my pet insurance?
In most cases K-laser (the type used at Chiltern Referral Services) is covered by your insurance. Although please check with your insurance provider before booking the treatment.
For Vet Professionals
Can my client contact you directly?
We require that your client is referred from you first. Please contact us to give your permission for the client to be referred, then the client may contact us to arrange an appointment if they prefer. If your client does decide to contact us directly we will always refer them back to you initially until we have permission from you to contact the client directly.
I have a case I would like to discuss, can I do this?
We are here to answer any questions you may have and offer you advice on your cases. Please contact us and we will arrange for you to speak to one of our specialists.
I have some x-rays that I would like your opinion on, how can I send these to you?
You can e-mail or upload them, please see our ‘refer a case page’ for more information. You can also post them to us and we will be in contact with you to discuss the case. If you require a written report, please contact us.
I have an urgent case and would like a referral/advice - what should I do?We advise you to phone the practice on 01494 875875 so we may advise you or arrange a referral for your urgent case as quickly as possible.
How do I find you?
Chiltern Referral Services is located within easy access of the M40 and M25. Please see our contact page for details of our location and map and directions.
What are your opening hours?
We are open for you to contact us between 8am and 6pm Monday to Friday.
How can I contact you out of hours?
If you are a pet owner and are worried about your pet please contact your usual veterinary practice first. If you are a veterinary surgeon and you have an emergency please contact us on 01494 875875 and follow the instructions on the answerphone. If your query is not an emergency you can e-mail us or leave a message on our answerphone and we will get back to you during opening hours.